RETURN CONDITIONS / European Union & International

You have I4 days from receipt of your order to exercise your right of withdrawal and 14 days from this notification to return your items to us. Beyond this period, returns will not be accepted. Items damaged, without labels or without their pouch will not be eligible for a refund.

TO MAKE A RETURN FROM THE EUROPEAN UNION AND INTERNATIONAL, YOU CAN RETURN YOUR ORDER BY YOUR OWN MEANS

PREPARE YOUR PACKAGE

-Download the return slip to fill out (available for download from your Pourchet account) and to slip into your package so that we can identify you.

-Place your items in their original packaging accompanied by the return slip completed by you.

TO MAKE A RETURN FROM THE EUROPEAN UNION AND INTERNATIONAL, YOU CAN RETURN YOUR ORDER BY YOUR OWN MEANS TO THIS ADDRESS:

Pourchet - Return Service

14 avenue Albert Einstein

ZI du Coudray

93150 Le Blanc Mesnil

France

REIMBURSEMENT DEADLINES

Reimbursement is made no later than fourteen days from the date on which Maison Pourchet receives the package, subject to receipt of the return package at our warehouse. You will receive a confirmation email notifying you of the refund.

MY ITEM IS DEFECTIVE

If, despite all our efforts, your item presents a defect, we invite you to contact us by e-mail at the following address: [email protected], our team will find a solution.

EXCHANGE AN ITEM

Exchanges are only possible for the same item in a different color. As soon as our teams receive your return package, we will begin the exchange process in accordance with the established return conditions. For any questions relating to your return, do not hesitate to contact us at [email protected].