In France, the Customer has a period of 14 days from delivery to return the product (s) ordered (s) for exchange or for a credit, in accordance with the obligations provided by law.
It is sufficient for the Customer to contact our E-shop Customer Service by e-mail: [email protected]
After verification and validation by our Service, Pourchet will send the Customer by e-mail a prepaid "Colissimo Return" label.
The Customer will then return the item using this "tag".
The product must be returned new, with its original labels still attached to the article, in its original packaging.
Items purchased on sale are FINAL SALE and therefore not eligible for return or exchange. No exceptions.
The goods must be returned to us in their original packaging and in perfect condition for marketing in new condition. The Customer has the right to open the packaging and to try the delivered products to the extent that it does not render the goods unfit for marketing.
A new product is a product that has never been worn.
In case of exercise of the right of withdrawal within the deadline, the price of returned products will be fully refunded by a credit valid for 3 months.