RETURN CONDITIONS
You have 14 days from receipt of your order to exercise your right of withdrawal and 14 days from this notification to return your items to us. Beyond this period, returns will not be accepted. Items damaged, without labels or without their pouch will not be eligible for a refund.
PREPARE YOUR PACKAGE
-Download the return slip to fill out (available for download from your Pourchet account) and to slip into your package so that we can identify you.
- Place your items in their original packaging accompanied by the return slip completed by you.
TO MAKE A RETURN FROM THE EUROPEAN UNION AND INTERNATIONALLY, YOU CAN RETURN YOUR ORDER BY YOUR OWN MEANS TO THIS ADDRESS:
Pourchet - Service Retour
14 avenue Albert Einstein
ZI du Coudray
93150 Le Blanc Mesnil
France
REIMBURSEMENT DEADLINES
Reimbursement is made no later than fourteen days (excluding inital deelivery costs) from the date on which Maison Pourchet receives the package, subject to receipt of the return package at our warehouse.
We don't refund the initial shipping.
You will receive a confirmation email notifying you of the refund.
MY ITEM IS DEFECTIVE
If despite all our efforts, your item presents a defect, we invite you to contact us by e-mail at the following address:
Our team will find a solution.
EXCHANGE AN ITEM
Exchanges are only possible for the same item in a different color. As soon as our teams receive your return package, we will begin the exchange process in accordance with the established return conditions. For any questions relating to your return, do not hesitate to contact us at [email protected].